RETURNS & EXCHANGES
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most unused items in their original condition within 30 days of receipt for a refund of the merchandise value. Please note that return shipping charges are the responsibility of the customer, and original shipping charges are non-refundable.
To initiate a return, please start the process on our Returns page. You will need your order number and the email address used for the purchase. After your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.
We are unable to accept returns on items marked as final sale. We are also unable to accept returns of items that have been worn, washed, or altered, or that have damaged tags.
SHIPPING & DELIVERY
We currently ship to all 50 U.S. states and to the District of Columbia. We are unable to ship to U.S. territories or to international addresses, including PO boxes, APO, and FPO addresses.
Orders are processed Monday through Friday, excluding major holidays. You will receive a shipping confirmation email with tracking information once your order has left our warehouse. Please allow 24-48 hours for the tracking information to update after you receive the confirmation.
The following shipping options are available:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
Orders placed after a certain time will be processed the next business day. Delivery dates are estimates and are not guaranteed. We are not responsible for delays in delivery due to carrier issues or incorrect shipping addresses provided.
ORDERING
To check the status of your order, please use the tracking link provided in your shipping confirmation email. For the most up-to-date information, you can also check the carrier’s website directly with your tracking number.
Yes, you can modify your order if it has not yet entered the shipping process. Please contact us as soon as possible with your request. We will do our best to accommodate changes, but we cannot guarantee that we will be able to modify an order once it is placed.
We accept Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay. All transactions are secure and encrypted. For your security, the name on the payment method must match the name on the order.
At this time, we do not offer the ability to backorder items that are out of stock. We encourage you to sign up for our newsletter to receive restock notifications for your favorite items.
PRODUCT INFORMATION
We recommend consulting our comprehensive Size Guide, available on each product page, to find your perfect fit. The guide provides detailed measurements and conversion charts to help you select the correct size.
Our products are crafted from a variety of high-quality materials, including full-grain leather, nubuck, suede, and premium textiles. Specific material information can be found in the product descriptions on each item’s page.
We recommend using a soft brush or damp cloth to remove loose dirt. For a deeper clean, use a mild soap specifically designed for the material of your product. Allow them to air dry naturally away from direct heat sources. For leather goods, using a protective conditioner can help maintain their appearance and longevity.
WEBSITE & TECHNOLOGY
To ensure the security of your personal information, our website uses SSL (Secure Sockets Layer) encryption technology. This is the standard security measure for establishing an encrypted link between a web server and a browser, ensuring that all data passed between them remains private.
You can manage your communication preferences, including newsletter subscriptions, by using the unsubscribe link located at the bottom of any of our marketing emails. You can also manage your preferences by logging into your account on our website.
If you are having trouble logging in, first try resetting your password using the “Forgot Password” feature on the login page. Ensure you are using the correct email address associated with your account. If problems persist, please ensure your browser is updated and that cookies are enabled.
GIFT CARDS
Gift cards are delivered via email shortly after your order is placed. The email will contain a unique gift card code and instructions on how to redeem it at checkout. Please check your spam or junk mail folder if you do not see the email in your inbox.
Gift cards are non-refundable and cannot be redeemed for cash unless required by law. They are valid for a single use only, and any remaining balance will be forfeited. Lost or stolen gift cards cannot be replaced.
To redeem a gift card, enter the unique code from the gift card email into the designated field in the shopping bag at checkout. The amount of your order will be deducted from your gift card balance. If your order total exceeds the gift card amount, you will need to pay the remaining balance with another accepted payment method.