SPERRY: CUSTOMER SERVICE & RETURNS

We are committed to providing a seamless and enjoyable experience with every purchase. This page is your central resource for information regarding returns, exchanges, product care, and other frequently asked questions.

Returns & Exchanges

We want you to love your Sperry items. If you are not completely satisfied with your purchase, you may return or exchange most items within 60 days of the original purchase date. All returned merchandise must be in its original, unworn condition with all tags attached.

How to Initiate a Return or Exchange

For a fast and convenient return process, we recommend initiating your return through our online portal. To begin the process, you will need your order number and the email address used for the purchase.

• Online Purchases: Items purchased on our website can be returned or exchanged through our online return center.
• Retail Store Purchases: Items purchased at a Sperry retail store must be returned to any Sperry store location. Please note that we cannot process returns for store-bought items through our online portal.

Return Shipping

A return shipping label will be provided for online returns. The cost of return shipping, along with any applicable restocking fees, will be deducted from your refund unless the return is due to a defect or an error on our part.

Refund Processing

After we receive and inspect your returned item, please allow several business days for your refund to be processed. You will receive a confirmation email once your refund has been issued. The timing of the refund’s appearance on your account depends on your financial institution’s policies.

International Returns

We currently do not offer direct international returns for orders placed on our website. For orders shipped outside of the United States, please contact the original place of purchase for their specific return policy and instructions.

Product Care & Warranty

Taking proper care of your Sperry products will ensure their longevity and performance. For detailed instructions on how to clean and maintain your specific footwear or apparel, please refer to the care guidelines available on our website.

Our products are crafted with quality materials and workmanship. For information regarding our warranty coverage against manufacturing defects, please consult the warranty section online.

FAQ (Frequently Asked Questions)

Find immediate answers to the most common questions about sizing, order status, shipping, product details, and more in our comprehensive FAQ library.

Need Further Assistance?

Our dedicated customer service team is here to help. For the quickest service and to ensure your inquiry is handled by the correct representative, please use our online contact form. We are committed to responding to all inquiries in a timely manner.

Order Lookup & Tracking

You can check the status of your order at any time by using the order lookup tool. You will need your order number and the email address associated with the purchase to access this information.

Website Feedback

We are constantly working to improve our online experience. We welcome any feedback you may have about your visit to our website. Your suggestions help us serve you better.

For all self-service options and to initiate a return, please navigate through the links and tools provided on our website.